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Welcome to Generic-Pharmacy.net help

Generic-Pharmacy is proud to offer up to 80% on safe, approved pharmaceutical products that meet the highest WHO standards. Since 2002 we have been dedicated to our customers with a simple and affordable service.

Frequently Asked Questions

How do I submit an order?
When you click to submit an order after choosing a product to purchase, you will be directed to our SSL secured server where you will begin the order process. In addition to giving us your shipping and billing information, you will also need to answer a short medical questionnaire in order to provide important information about your physical condition. Your order will then be submitted for approval and processing.
What happens once I place my order?
After you place your order, the information you provided will be reviewed by our team, who will either approve or decline the order. Once approved, your order status will be set to approved, and moved to processing by our logistics team. Your order will then be filled and shipped to you via USPS or other courier services if the shipping address is in Europe.
How can your prices be so low?
We keep our prices low and our quality of the highest level, simply by reducing costs where possible. Low margins, small staff, batch shipping, more returning customers, no physical distribution center, and more. Transferring our business to the web reduced our maintenance costs by 50%, and enabled us to offer our customers much more affordable prices. By working online, we save on rent fees, employees, equipment, and pass the savings on to you.
What are generic medications?
A generic medication is a copy that is the same as a brand-name medication in dosage, safety, strength, how it is taken, quality, performance and intended use.
Are generic medications as safe as brand-name medications?
Yes. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.
Do generic medications take longer to work in the body?
No. Generic medications work in the same way and in the same amount of time as brand-name medications.
Why are generic medications less expensive?
Generic medications are less expensive because generic manufacturers do not have the investment costs of the developer of a new medication. New medications are developed under patent protection. The patent protects the investment-including research, development, marketing, and promotion - by giving the company the sole right to sell the medication while it is in effect. As patents near expiration, manufacturers can apply to the FDA to sell generic versions. Because those manufacturers do not have the same development costs, they can sell their product at substantial discounts. Also, once generic medications are approved, there is greater competition, which keeps the price down. Today, almost half of all prescriptions are filled with generic medications.
Are brand-name medications made in more modern facilities than generic medications?
No. Generic firms have facilities comparable to those of brand-name firms. In fact, brand-name firms are linked to an estimated 50 percent of generic medication production. They frequently make copies of their own or other brand-name medications but sell them without the brand name.
If brand-name medications and generic medications have the same active ingredients, why do they look different?
In the United States, trademark laws do not allow a generic medication to look exactly like the brand-name medication. However, a generic medication must duplicate the active ingredient. Colors, flavors, and certain other inactive ingredients may be different.
What is an online consultation?
Online consultations are a recent innovation in health care, taking advantage of the web in order to improve the patient's access to a physician. Instead of receiving a traditional physical exam by a physician, the patient completes an online questionnaire. Patients who require further advice will communicate with the physician online by secure e-mail. Not all customers are able to order Viagra, Cialis, or Levitra. It depends on your current medical status. Although online consultations will never completely replace traditional medical methods, they do provide a way for patients to be treated for a limited number of conditions that, in certain circumstances, may not require a physical exam.
How are you ensuring my privacy?
Generic-pharmacy.net is committed to preserving your medical and personal privacy. All data we shall receive is legally protected under doctor-patient privilege laws. Our online ordering system is using latest Secured Encryption Technologies and all personal and credit card information will be submitted using high levels of technical security (128it SSL) with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.
What is your legal status?
In developing this new online means for delivering health care services, our organization is committed to meeting all current regulations and guidelines, and exceeding them where possible. Generic Pharmacy only partners with licensed physicians. The pharmaceuticals we provide are obtained from legitimate pharmaceutical wholesalers so you can be sure you are getting the same medication you would receive in your neighborhood pharmacy.
Do you ship everyday?
We do not process orders on the weekend. If you place an order after 2:00 pm EST on a Friday, the order will be saved at the logistics department and processed the following Monday.
What is your refund policy?
Due to federal and local laws we can not receive medication back after they were dispatched, if for some reason your order did not arrive or was lost - we will issue an immediate refund or send another parcel as per your request.

I understand that should I have any problems with this order, I can contact- CustomerService@rxcustomerservice.net for a prompt resolution.
Please note: Your transaction will be processed in US dollars through our parent corporation. Nalmosa Trading Limited, INC Calle 50, Torre Global Bank, piso 31, oficina 3104, ciudad de Panama, Republica de Panama. The phone number is: (507) 830-5384.

What are your shipping policies?
Shipping Policy
Our order process has three specific phases - each with its own timetable. The three phases are payment processing, fulfillment, and shipping. An explanation and estimated timetable for each follows:

Payment Processing:
Your order is reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your payment method has been approved, the order is sent to our warehouse for fulfillment and shipping.

Please note, credit card processing can take up to 3 business days, depending on how quickly we receive approval from your credit card provider. If the payment is denied, we will contact you to receive the details for another form of payment.

If you have paid via wire transfer, the full amount of funds must be received before the order is sent to the warehouse for fulfillment.

Order Fulfillment:
If the item(s) in your order are in stock, we will ship them as soon as possible from our manufacturer. If the item(s) in your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse. If part of your order is in stock and part is out of stock, you will receive the "in stock" portion immediately, and the "out of stock" portion when it arrives.

Shipping
Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins. There is an express shipping option for generic medications in most locations throughout the world. Express shipping means that you will receive generic medications between 3-14 business days after order fulfillment is completed (and you have received email notification that your order has been shipped), whereas via standard shipping the delivery time is between 7-21 business days after order fulfillment is completed. Please note, there is currently no express shipping offered for Brand medications. Brand medications delivery time is between 7-14 business days after the order is fulfilled.

Please note:
  • Saturday & Sunday deliveries are not available.
  • If your order is held up in Customs, it is our policy to ship out a replacement order, as a courtesy, at our cost. However, as this is done strictly as a courtesy for our customers, and as we have no responsibility or liability for what packages Customs decides to confiscate, the cost of the express shipping will not, under any circumstances, be refunded. So while the reshipment of your order will be done entirely at our cost as a service to you, the express shipping charge will not be refunded.
Cancellation policy
You may cancel your order before it is shipped by sending a cancellation request by e-mail to: customerservice@generic-pharmacy.net
How does express shipping work?
Express shipping is currently available only for generic pills. With express shipping, you can expect to receive your order within 3-14 business days from the day the order is shipped. If you order multiple products, we will do our best to ship everything together via express shipping. However, if this is not possible,

we will ship what we can via express shipping, and the remainder of your order will be sent via standard shipping. If express shipping is not available in your location, you will receive an email from us advising you as such.

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Testimonials

Steven Green
10/14/2013  Canada
Thank you for your great service. This is why I keep coming back to your company.
Read more
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